Outsourcing Details
All You Need to Know About Our Application Maintenance & Support service
Our Services Include
Bug Fixes and Troubleshooting
We diagnose and fix issues quickly, preventing them from affecting end users. Our team ensures any functional or technical problems are resolved at the root.
Performance Monitoring and Optimization
We monitor your application’s speed, responsiveness, and stability. Based on real-time metrics, we tune system components to maintain optimal performance.
Security Updates and Patch Management
We proactively manage updates, apply security patches, and protect your system from known vulnerabilities or emerging threats.
Version Upgrades and Feature Enhancements
As platforms evolve, we help upgrade frameworks, libraries, and third-party tools. We also assist in adding new features or improving existing ones based on user feedback.
Third-Party Integration Support
We maintain and troubleshoot API integrations, payment gateways, external plugins, and third-party tools that power your application.
Database Management and Optimization
We handle routine database maintenance, cleanups, indexing, and performance improvements to ensure smooth data operations.
Backup and Disaster Recovery
We implement automated backups, test recovery processes, and ensure business continuity in the event of system failure or data loss.
Support and Helpdesk Services
We offer structured support tiers including L1, L2, and L3 services to handle basic user queries, in-depth technical resolutions, and complex issues.
Technology Expertise
Web Applications
React, Angular, Vue, Laravel, Django, Node.js, Next.js
Mobile Applications
React Native, Flutter, Swift, Kotlin
Enterprise Software
Java, .NET, Spring Boot, Python, PHP
Databases
PostgreSQL, MySQL, MongoDB, Redis
Cloud Platforms
AWS, Azure, Google Cloud, DigitalOcean
Monitoring Tools
New Relic, Sentry, DataDog, Prometheus, Grafana
Ideal For
Startup founders maintaining MVPs or live apps
Product teams scaling rapidly across user bases
Enterprises managing complex software ecosystems
Agencies offering maintenance under white-label models
Companies without an in-house support team
Service Models
Preventive Maintenance
Scheduled checks and updates to reduce downtime and prevent potential issues.
Corrective Maintenance
Reactive support to resolve application errors, bugs, or failures when they occur.
Adaptive Maintenance
Updating your application to align with changes in business logic, technologies, or third-party services.
Perfective Maintenance
Continuous improvement through performance tuning, UI/UX updates, and functionality enhancements.
Benefits of Choosing Rinno AI
Experienced full-stack engineers available for ongoing support
Clear SLAs, reporting systems, and escalation protocols
Flexible monthly or annual support packages
Faster turnaround time for updates and issue resolution
Cost-effective alternative to building an in-house support team